Shipping policy

FREE SHIPPING AUSTRALIA WIDE

For deliveries anywhere in Australia, shipping is free. The price you see on the checkout is all inclusive and there are no additional costs required. Artwork will either by shipped by courier or by post depending on location and size of the artwork.

Once your order is confirmed, your artwork will be prepared for shipping, packed and sent on its way within 72 hours. Typical delivery times are between 5 to 14 business days. The shipping time is not guaranteed and the parcel may arrive with delay. 

I’m happy to deliver the artwork myself if you are in Melbourne metro. If you are local to Melbourne and would like to arrange a local delivery, please contact me at art@kristynadostalova.com. 

 

INTERNATIONAL SHIPPING

For deliveries worldwide, shipping fee will apply. The cost includes shipping insurance and delivery to door, however it doesn't include any additional charges may occur when the artwork is delivered (additional duties and import taxes based on your country region). 

If you are unable to proceed with the purchase as your country does not appear, please email me directly to  art@kristynadostalova.com with your country region and I will come back to you with an additional shipping quote. 

The receiver will be responsible for any international custom/import fees and taxes which vary with every country. Please check with your country's customs offices and consider the additional costs that might be involved.

 

REFUNDS & RETURNS 

Change of Mind

There are no returns for change of mind or due to a painting not suitable or fitting your space. Please ensure you have selected the correct artwork and size for your intended space before purchase.

If you have any questions, or would like me to provide more photos of the painting, please send an enquiry to art@kristynadostalova.com or via the Contact page.

Damage in Transit

All artworks are insured while in transit. Insurance is valid for the time the artwork is in transit only. 

For any damage occurred in transit, please take detailed photographs and send it directly to art@kristynadostalova.com within 2 days of the delivery.

If the artwork arrives damaged, you can either be refunded in full, or purchase any other piece from my store.

The artwork must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to art@kristynadostalova.com.